Privacy Policy

Lobeilia is committed to protecting our client’s privacy. The use of such personal data will help us to add more products and services of interest to you and to ensure the shopping experience is more enjoyable.

Information That Is Automatically Collected When You Visit Lobeilia

When you access the Site, we and our third-party partners may automatically collect certain information about your visit using tools such as cookies, web beacons, and other similar technologies. The information collected automatically when you visit the Site may include your IP address, characteristics of your operating system, information about your browser and system settings, data about the computer or mobile device you use to access the Site, unique device identifiers, clickstream data (which shows the page-by-page path you take as you browse the Site). We or our third-party partners may combine information that each of us collects automatically with other information about you, including information you choose to provide.
Cookies are small files that websites and other online services use to store information about users on the users’ computers. This Site may use cookies (such as HTTP and HTML5 cookies and Flash cookies), as well as other types of local storage. If you choose to disable cookies, that could affect certain features of the Site that use cookies to enhance their functionality.
To manage our automatic data collection, we may place tags (often referred to as “web beacons”) on pages on the Site or in emails we send to you. Web beacons are small files that link web pages to particular web servers and their cookies, and they may be used for a variety of purposes, such as counting the number of visitors to the Site, analyzing how users navigate around the Site, assessing how many emails that we send are opened and which articles or links are viewed by visitors.
We also use third-party web analytics services on the Site, to provide us with statistics and other information about visitors to the Site.

How We May Use Information We Collect

We may use the information gathered on Lobeilia for various purposes, including the purposes listed below. For example, if you were to contact us with a question and provide your email address, we would use the email address you provided to respond to your inquiry.

Besides, we use the information we collect from you and through the Site to: Provide products and services you request (such as when you sign up to receive our email newsletters); Respond to requests, questions, and comments, and provide other types of user support; Offer your products and services via marketing communications, or direct you to portions of this Site or other websites, that we believe may interest you; To serve advertising, content and offers to you based on your interests and online activities, from us or third parties; Communicate about, and administer your participation in, events, programs, contests, and other offers or promotions; Carry out, evaluate, and improve our business (which may include developing new features for the Site; analyzing and enhancing the user experience on the Site; assessing the effectiveness of our marketing and advertising; and managing our communications); Perform data analytics regarding usage of the Site (including market and customer research, trend analysis, financial analysis, and anonymization of personal data); Guard against, identify, and prevent fraud and other criminal activity, claims, and other liabilities; and Comply with applicable legal requirements, law enforcement requests, and our company policies.

Cookies

When placing an order at Lobeilia, customers are asked to provide details such as credit card numbers and shipping addresses. This allows us to process and fulfill the order and to provide notification among ordering status.

Newsletters and Email Promotions

Lobeilia uses e-mail, SMS, fax or voice mail to notify customers about news and special promotions. Information that members receive including promotions, gifts, the news of products, membership campaigns, and member bonus reminders.

Sharing of Information

Lobeilia ensures the customers' information will not be sold, transacted and rented to other parties. Lobeilia will keep the customers' information confidential.

Parties that assist us in carrying out the purposes laid out above in privacy policy.

Any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business. Besides, the marketing department and IT department of Lobeilia have the right of handling the data. Lobeilia does not sell, trade, give away or rent personal data to others apart from those parties mentioned above.

Data Retention and Access

We will retain your data only for as long as necessary for the purposes it was retained, such as to enable you to use the Website and your products or to provide services to you. In some instances, we may retain data for longer periods to comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business. All personal data we retain will be subject to this Privacy Policy and our internal retention guidelines. We respect your control over your information and, upon request, we will seek to confirm your identity and whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event, we will respond to your request within a reasonable time frame and provide you an explanation.